Not trying to pile on, but I've been affected directly by both outages recently. I noticed it was slow tonight before it stopped. This time the entire site crashed pretty much during the crunch time.
I've developed my own offline tools for optimizing fanduel NBA lineups and thankfully had that to fall back on ... haven't developed it to the point where I can as gracefully lock/exclude as i can on FC, and I like being able to quickly interface with the game logs, etc. on FC ... but ... gosh ...
It's hard to pay money for something that ends up costing us EV .... ever? I mean. It is a tough business. If you are going to run a business like this the product can NEVER fail. I don't have as much on the line as guys like larry but that's really insignificant - it's the principle of it. Before the product is put out for sale, this needs to be ridiculously over-the-top as secure as it could ever be, with backups on backups.
It's not life or death, and honestly, the other services I've used have had worse problems - I still maintain that just because the other services fail more often, that does not make it acceptable for anyone to ever charge for a system that we become 100% reliant on (face it - if you've got 100 reservations and 20 minutes to figure it out, you're screwed. I think most of us that multi-enter every day take reservations banking on the fact that this product will work. When it doesn't, we are in an extremely compromised situation and ... like I said ... it is kind of insane to pay money for something that ends up losing us money (or EV, however you want to look at it).).
If it's not reliable I'd rather change my strategies and not end up with a bunch of reservations that I have to scramble to fill. I consider myself lucky to have had an offline replacement. Last time this happened, I couldn't say that. I know almost nobody else can. We are 110% reliant on this product and if that's not something that should be smart to do - please let us know.
It's tough because we had a problem, it was deliberately and swiftly "fixed" ... except ... not really. I'd rather you say 'listen its not going to work for x-days and after that it will be robust enough to handle all of our new subscribers, and then some, FOR SURE."
My two cents.
-Sean